Last updated: 28.01.2026
Skin On Ocean (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1) Who we are and how to contact us
Skin On Ocean
21 Ocean Street, Maroochydore QLD 4558
Phone: (07) 5452 7121
Email: info@skinonocean.com.au
2) What personal information we collect
Depending on how you interact with us, we may collect:
- Identity & contact details: name, email, phone number, address
- Appointment and enquiry details: booking details, messages you send us, consultation notes
- Payment and transaction details: payment status and purchase information (payments may be processed by third-party providers)
- Website and device data: IP address, browser type, pages visited, cookies and analytics data
- Sensitive information (health/skin information): where you choose to share it during consultations or enquiries (handled with extra care)
3) How we collect personal information
We may collect personal information when you:
- Submit a form on our website (e.g., contact or newsletter forms)
- Book online or purchase a gift voucher through our booking/gift voucher providers
- Submit a Meta (Facebook/Instagram) Lead Form in response to our advertising
- Contact us by phone, email, social media, or in clinic
- Use our website (via cookies/analytics)
4) Why we collect and use your information
We use your information to:
- Provide and manage appointments, consultations and treatments
- Respond to enquiries and customer support requests
- Send confirmations, reminders and service updates
- Issue and manage promotions or vouchers you request (e.g., gift vouchers)
- Improve our website, services and customer experience
- Comply with legal and regulatory obligations
5) Marketing communications (including Meta ads)
If you submit your details through our website or a Meta Lead Form, we may contact you about:
- Your enquiry, consultation or booking
- Relevant services or offers (including vouchers)
You can opt out of marketing at any time by using the unsubscribe link in our emails or contacting us at info@skinonocean.com.au.
6) Who we share information with
We do not sell your personal information.
We may share your information with trusted third parties where necessary to provide our services, including:
- Booking and client management systems (e.g., our online booking provider)
- Gift voucher providers
- Advertising and analytics partners (e.g., Meta for lead ads; website analytics tools)
- Email/SMS and communications providers
- Payment processors (where applicable)
- Professional advisers (accountants, lawyers) and regulators where required by law
Some providers may store or process data outside Australia. Where that occurs, we take reasonable steps to ensure your information is handled securely and consistently with this Policy.
7) Cookies and website tracking
Our website may use cookies and similar technologies to:
- Remember preferences
- Understand website traffic and performance
- Improve your browsing experience
- Support advertising measurement (e.g., conversion tracking)
You can control cookies through your browser settings; however, disabling cookies may affect website functionality.
8) Security and storage
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. This includes using reputable service providers and implementing administrative and technical safeguards.
9) Accessing and correcting your information
You may request access to, or correction of, personal information we hold about you by contacting us at info@skinonocean.com.au.
We will respond within a reasonable time and may need to verify your identity.
10) Complaints
If you have a privacy complaint, please contact us first and we will work to resolve it promptly.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
11) Changes to this Policy
We may update this Privacy Policy from time to time by publishing the updated version on our website. Your continued use of our website/services indicates your acceptance of the updated policy.